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Privacy Policy

Louis Stone Optical Ltd know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This privacy policy lets you know how your personal information is processed and used by us. We take extraordinary steps to protect your privacy and promise only to use information collected about you in accordance with our privacy policy below:

When you place an order or otherwise interact with the website, we may ask you for certain information and you may submit personal data to us (for example your name, phone number, postal address, email address, contact and bank/credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. Some examples of how information may be collected by us:

Information you provide us: we receive and store information that you submit when using our website or that you provide us in any other way (for example by email or telephone). This information may be provided when ordering from us (via our website or by telephone).

Information automatically provided: we receive, process and store certain information whenever you interact with our website. Like many websites, we use "cookies" (see below) and obtain certain information automatically when your web browser accesses the website. Information automatically received by us includes the IP address that your computer uses to connect to the internet; your computer, browser, operating system and internet connection details; purchase history; clickstream/path analysis of your journey through our website; products you searched for. We may also use software to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks).

Information is kept securely in accordance with our internal security policy and may be used to:

1. Process and deliver your order;
2. Provide customer support services to you;
3. Provide you with an up to date, efficient, and reliable service;
4. Help prevent fraud (eg. we may check credit card details with our credit agency and reserve the right to refuse orders on that basis.)
5. Open and run your Louis Stone customer account; by making an order and/or submitting your data to us you agree to this use.

Louis Stone Optical Ltd takes the security of your personal information very seriously. All card payments are processed through Secure Trading who supply us with a secure online payment system, guaranteeing that your personal details and transactions are secure. SecureTrading are fully accredited as a Level 1 PCI DSS compliant provider, the highest level of compliance under the Payment Card Industry Data Security Standard (PCI DSS) which is essential to all businesses who take card payments from their customers. All businesses that store, process or transmit cardholder data are required to be pci compliant. Any business which is not compliant may receive heavy fines. PCI is a standard set out by the top 5 major credit organisations to ensure that anyone who processes, stores, or transmits cardholder data has robust processes and hardened network I.T. infrastructure - referred to as the PCI data security standard (DSS).

You can sleep easy knowing that we are fully PCI compliant.

In order to complete your order we may need to disclose some of your information to our delivery partners including FedEx, Optical Courier Service (OCS), Royal Mail, TNT & UPS.

When ordering from Louis Stone Optical Ltd, entering competitions or otherwise interacting with us we may give you the chance to subscribe to our email newsletter. We promise not to bombard you with emails - to make it worth your while we only get in touch when we truly have interesting news to share. If you ever wish to unsubscribe please email us to be taken off.

In order to improve our service we may use a device known as a 'cookie'. Cookies are a means by which information relating to your internet activity (such as whether you have visited before) is recorded on your hard drive and used by us to improve and the products and services available to you.

If you do not wish for us to use cookies when you use the website please adjust your Internet browser settings to not accept cookies. The help option on the menu bar of your web browser should explain to you how to do this. Please note that cookies allow you to take full advantage of the services we provide through the website and so we recommend that you leave them turned on.

As we said, Louis Stone Optical Ltd takes protecting your privacy very seriously. To make sure your personal information is secure, we strictly enforce privacy safeguards within the company.

If you have any questions or comments about privacy or the Louis Stone Optical Ltd privacy policy, or if you already have submitted information that you do not wish us to have or if you think that Louis Stone Optical Ltd has cookies or data about you that you don't want us to use or that is incorrect please contact us at the address below, by telephone on +44 (0)29 2073 5293 or email and the information will be corrected as soon as possible or removed from our database as you request.

Louis Stone Optical Ltd has a dispute resolution mechanism. If you think we have not followed our privacy policy in some way, please email us and we can help you resolve your concern.

You may resolve any issues that concern your interaction with Louis Stone Optical Ltd by:
Telephone: +44 (0)29 2073 5293 (9.00am - 5.00pm Monday to Friday)